Step 3: In the Windows Media Player Error Message Help window, find and click a codec link under Codec is Missing. Step 2: You will receive a notification saying Windows Media Player cannot play the file. If not, follow this Windows Media Player codec package installation to solve the problem. When you encounter the MKV file not playing issue, you need to check whether you have installed the MKV codec or not. Part 1: Install Windows Media Player MKV Codec Package
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